Privacy and cookie policy

This website is www.jotorr.co.uk.  Use support@jotorr.co.uk for contact.

All services provided on this website are provided by third parties, who will only collect and use your information in order to allow them to provide their services.  Each has their own privacy policy and you can find this information below:

Mailing list

This is provided by MailerLite and you can read their privacy policy here.

I receive an email from MailerLite when users subscribe or unsubscribe, but I do not keep them; all the information is stored within MailerLite.

Pattern sales

No pattern sales are made directly through this website, they are all redirected to Ravelry, and you can read their privacy policy here.

Whenever anyone makes a purchase via Ravelry, I receive an automated email which contains the buyer’s email address; this is done so that sellers have proof that the pattern has been delivered.  I keep this for accounting purposes, for a period of 10 years.

Ravelry stores your email address, which may be linked with your Ravelry account if you are a member, and I have access to this information.

Payments are processed through PayPal and you can read their privacy policy here.

I do not receive an email from PayPal when a purchase is made.  I periodically download sales data from PayPal for accounting purposes, and keep these for a period of 10 years.  PayPal stores your email address and I have access to this information.

My patterns are also available from Loveknitting and Patternfish.  Click each link to see their privacy policies.  I receive no personal information from either of them, and do not know who has bought my patterns through them.

Comments

My website is built by WordPress and hosted by Eukhost and you can read their privacy policies here and here.

I receive an email from WordPress whenever there is a comment left on my website, but I delete it.  If you leave a comment, the comment is retained indefinitely.  For users that register on this website, WordPress stores the information they provide.  The user can see, edit or delete that information at any time.  I can also access it.

When a user leaves a comment, the data submitted in the comment form, along with details of the user’s IP address, are used for the purposes of spam checking.

Contact form and direct email

When you get in touch with me, you need to provide your name and email address so that I can reply to you.  Usually I will store these emails within my own mail provider so that I have a record of our discussion in case you should contact me again, or should I need to act on anything in your mail (e.g. make changes to a pattern).

If you have contacted me for the purposes of technical editing, if we go ahead with the work, then your information is needed for that business relationship; if you do not proceed then your enquiry is stored for two years, unless you ask me to remove it sooner.

Your emails are never shared and I never pass on your details.

Cookies

WordPress (website), Ravelry (sales) and PayPal (payments) all use cookies to help provide their services.  You can delete these via your own browser.  For further information on cookies, see here: http://www.aboutcookies.org.uk/

Your rights

Under GDPR, you have the following rights over your data and its use:

  • The right to be informed about what data is being collected about you and how it will be used;
  • The right of access– you can ask to see the data is held about you;
  • The right to rectification– you can ask that I update or correct your data;
  • The right to object– you can ask that I stop using your data for a particular purpose;
  • The right to erasure– you can ask me to delete the data I hold on you;
  • The right to restrict processing– you can ask that I temporarily stop using your data while the reason for its use or its accuracy are investigated;
  • The right to data portability– you can ask to receive a copy of your data or for it to be passed to another data controller;

With regards to your rights to object or erasure, we will uphold these rights as far as is possible within our own legal obligations, for example VAT and accountancy rules. Where possible, we will anonymise and minimise the information stored if we are unable to delete it in its entirety.

I reserve the right to update this policy at any point; the latest copy will always be stored on this page. This policy was last updated on 24th May 2018.